Privacy Policy

Overview

Xwatt Energy Pvt. Ltd. (“Xwatt”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and our service channels, why we collect it and the choices you have.

By using this website or submitting a form, you agree to the practices described here.

Information we collect

We collect information you give us directly, such as your name, phone number, email address, city and pincode, product serial number, purchase details and the message you write when you contact us, raise a service request, file a warranty claim or apply for a job.

We also collect limited technical information automatically, such as browser type, device type, pages visited and approximate location derived from your IP address, to keep the website secure and to understand how it is used.

How we use your information

We use your information to respond to enquiries, process service and warranty requests, verify product serial numbers, handle job applications, send important product or service notices and improve our website and products.

We do not sell your personal information to third parties.

Sharing of information

We may share information with authorised dealers, installers and service partners strictly to fulfil your request, and with trusted vendors who help us run our systems under confidentiality obligations.

We may disclose information where required by law, court order or a request from a government authority.

Cookies and analytics

This website may use cookies and similar technologies for essential functionality and, where enabled, anonymous analytics. You can control cookies through your browser settings; disabling them may affect some features.

Security and retention

We use reasonable technical and organisational safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as needed for the purposes above or as required by law, including warranty and tax record-keeping.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you communications, subject to applicable law and our record-keeping obligations.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its revised date.