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Xwatt
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Career · Service

Service Engineer

Client Sites / Field

Department
Service
Experience
1–3 years
Reports to
Service Manager / Technical Manager
Travel
Willingness to travel frequently to customer sites (local or outstation)

Position Summary

We are seeking a skilled and customer-focused Service Engineer to join our team. The Service Engineer will be responsible for installing, maintaining, troubleshooting, and repairing equipment or systems at client sites. This role involves close interaction with customers and requires strong technical knowledge, problem-solving skills, and a commitment to delivering excellent service.

Key Responsibilities

  • Maintenance & Repair: Perform preventive and corrective maintenance on equipment to ensure optimal performance and minimize downtime.
  • Troubleshooting: Diagnose technical issues remotely and/or on-site and implement effective solutions in a timely manner.
  • Customer Support: Provide technical support and training to customers on the proper use and care of equipment.
  • Documentation: Prepare and maintain detailed service reports, installation documentation, and customer records.
  • Feedback & Reporting: Communicate recurring issues, product improvement suggestions, and customer feedback to the engineering and product development teams.
  • Compliance & Safety: Ensure all work is carried out in accordance with health, safety, and environmental regulations.

Qualifications

  • Education: Diploma or Bachelor's degree in Electrical / Electronic Engineering or related field.
  • Experience: 1-3 years of relevant experience in field service, technical support, or equipment maintenance (Freshers with strong technical skills may also be considered).
  • Technical Skills: Hands-on experience with tools, instrumentation, and reading technical diagrams/manuals.
  • Soft Skills: Strong communication, customer service orientation, time management, and problem-solving skills.

Other Requirements

  • Willingness to travel frequently to customer sites (local or outstation).
  • Valid driving license and own bike.
  • Ability to work independently and under pressure.

What We Offer

  • Reimbursement for travel and field expenses
  • Opportunities for skill development and training
  • Supportive work environment and career growth prospects